Accordingly, Northwest Health Services is seeking the following services from an information technology provider:
1. Maintaining the status quo with internet connectivity, network monitoring, intrustion prevention and detection, branch office monitoring and connectivity, unlimited help desk support, virtual CIO Services, and compliance assurance (HIPAA, GDPR, PCI, FDIC.)
2. Managing server monitoring, data backup management and disaster data recovery, event log error, hardware and software change alerts, patch management, email spam blocking, unlimited onsite support, unlimited remote support, and server maintenance and management.
3. Workstation related services such as equipment replacement roll-out planning, installation of NEW hardware and sofrware purchased, and user level web surfing monitoring, blocking, and reporting.
4. Onboarding, security, and general services with new hire IT orientation and security training, security awareness training, alarm system management, monthly network status health reporting, and minor network cabling job.
5. General business application support, mobile devices support, phone system deployment, fax application, Cloud File Share, and active directory management.
6. Insurance and professional liability and adequate ticket response and resolution times.
All of the above must be completed in a timely manner on a date both parties agree upon (TBD), in order for the Board of Directors and affiliated Committees to review each document prior to its submission to the appropriate recipients. In addition, and prior to the Board meeting, we require that the technicians meet with necessary staff, leadership, Committee and Board members to discuss a draft version of the financial statements, and minimally, that the technicians meet annually with the Board of Directors’ and Finance committee.
